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Privacy Policy

Effective Date: 31 July 2025

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YourGrant Limited (trading as YourGrant Agency) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website [www.yourgrantagency.co.uk] (“Website”) and any of our services.

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We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

 

Who We Are
YourGrant Limited (Company Number 15352606)
Registered Office: 171 Ilchester Road, Dagenham, England, RM8 2YX
Email: yourgrantagency@gmail.com
Website: www.yourgrantagency.co.uk

 

Scope of This Policy
This Privacy Policy applies to all users of our Website and services, including visitors, registered account holders, and customers.

 

What Personal Data We Collect
We may collect and process the following types of personal data:

  • Name

  • Email address

  • Telephone number

  • Postal address (including postcode)

  • Account login details (if you create an account)

  • Payment information: While we do not store or process your full card details ourselves, payments are securely handled by approved payment providers (such as Wix and Stripe). We may retain basic transaction information (such as amount, date, and payer details) in our accounting records for invoicing and financial reporting.

  • Records of your communications with us (emails, forms, messages)

  • Information about services you purchase or use

  • Technical data such as IP address, browser type, device information, and usage data collected via cookies and analytics tools (see our Cookie Policy for details)

 

How We Collect Your Data
We collect personal data in several ways:

  • When you provide it directly (e.g. filling in forms on our Website, emailing us, creating an account, booking services)

  • When you purchase or use our services

  • When you interact with us by phone, email, or social media

  • Automatically through cookies and similar technologies when you use our Website (see our Cookie Policy)

 

How We Use Your Personal Data
We use your personal data for the following purposes:

  • To provide our services to you, including processing bookings and payments

  • To manage your account with us

  • To communicate with you, including responding to enquiries

  • To send you service-related notifications and updates

  • To manage billing, invoicing, and accounting

  • To improve and personalise our Website and services

  • To comply with legal obligations

 

We do not use your personal data for automated decision-making or profiling.

 

Legal Bases for Processing
We process your personal data under the following legal bases:

  • Performance of a contract: to provide you with services you have requested or purchased.

  • Consent: where you have given us consent (for example, to receive marketing emails).

  • Legal obligation: where we need to comply with the law.

  • Legitimate interests: for our business operations, such as responding to your queries or improving our services (provided these interests are not overridden by your rights).

 

How We Share Your Personal Data
We will never sell your personal data. We may share it with trusted providers who help us deliver our services, including:

  • Website hosting platforms (such as Wix)

  • Payment processors (such as Stripe)

  • Email service providers

  • Customer support systems

  • IT support and development providers

  • Professional advisers (e.g. accountants, legal advisers)

  • Regulatory authorities, if legally required

 

We ensure these partners only process your data as needed to provide their services and that they are contractually obliged to maintain confidentiality and data security in line with UK GDPR.

 

Data Storage and Security

We are hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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​International Transfers
Some of our providers may process your data outside the UK (for example, in countries with different data protection laws). Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved under UK GDPR.

 

Your Rights
Under UK data protection law, you have rights including:

  • The right to access the personal data we hold about you

  • The right to correct inaccurate or incomplete data

  • The right to request erasure of your data (in certain circumstances)

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent (where we rely on consent to process your data)

 

You can exercise these rights by contacting us at yourgrantagency@gmail.com.

 

Retention of Data
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy and to meet our legal obligations (for example, tax and accounting requirements). When no longer needed, we will securely delete or anonymise your data.

 

Cookies and Tracking
Our Website uses cookies and similar technologies to improve your experience, understand usage, and deliver our services effectively. For more details about the types of cookies we use and your choices, please see our Cookie Policy.

 

How do you communicate with our site visitors and subscribers

We may contact you to notify you regarding your account or booking, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you have opted in to receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Website. Where appropriate, we will also notify you by email if you have an account or active subscription with us.

 

Complaints
If you have concerns about how we handle your personal data, please contact us at yourgrantagency@gmail.com. We will do our best to address your concerns promptly.

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:

 

Contact Us
For any questions or requests about this Privacy Policy or how we handle your personal data, please contact us at:

YourGrant Limited (trading as YourGrant Agency)
171 Ilchester Road, Dagenham, England, RM8 2YX
Email: yourgrantagency@gmail.com
Website: www.yourgrantagency.co.uk

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